Welcome to Toshiba Business Solutions Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of the Toshiba Business Solutions Technical Assistance team
can view your desktop and share control of your mouse and keyboard to quickly help you.

How to Get Support

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works

Step 1: Once you are on the phone with a member of our Technical Assistance team, you will be directed back to this page.Your Toshiba Business Solutions Representative will provide you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your Representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.