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Sales and Delivery Survey

Dear Valued Customer, 

Toshiba Business Solutions is committed to providing the highest quality support to our customers.
We appreciate your business and want to hear from you regarding the recent equipment delivery to your operation.

By receiving feedback, we can continually monitor our processes and improve the customer experience.

Would you please take a moment to tell us how we did? Thanks!

Business Name*    
Customer Contact*    
Telephone*    *Yellow fields are required.
Email Address*  
State*    
Model Number (if known)     
I am satisfied with the initial equipment delivery and installation.
Agree Somewhat Agree Somewhat Disagree Disagree
       
The delivery team was professional and met my expectations.
Agree Somewhat Agree Somewhat Disagree Disagree
       
I received prompt and efficient delivery and installation.
Agree Somewhat Agree Somewhat Disagree Disagree
       
I was treated professionally and courteously. 
Agree Somewhat Agree Somewhat Disagree Disagree
       
I have the information I need to operate the machine for all my requirements.
Agree Somewhat Agree Somewhat Disagree Disagree
       
I have received the initial billing for my product or service.
Agree Disagree    
       
I know what I need to do to report a service issue?
Agree Disagree    
       
I know how to order supplies for my machine.
Agree Disagree    
       
I have been informed about Docuware products.  
Agree Disagree    
       
I have been informed about Re-rite Products.  
Agree Disagree    
       
I understand the need for security of scanned data.  
Agree Disagree    
       
I understand the automated data collection process.  
Agree Disagree    
       
I would recommend Toshiba Business solutions to a friend or associate.
Agree Somewhat Agree Somewhat  Disagree Disagree
       
Overall, I am satisfied with Toshiba's customer service process.  
Agree Somewhat Agree Somewhat Disagree Disagree
       

Recommendations for improvement:

Additional Comments:
 
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